Murphy O’Mahony expresses concern at claims that Eircom prioritising their own customers for Storm Ophelia reconnections

Published on: 20 November 2017

Cork South West TD, Margaret Murphy O’Mahony has expressed concern at reports that Vodafone landline customers who have been without service since Storm Ophelia hit are being bypassed for reconnection in favour of Eircom customers, and is seeking answers from the company and its regulator.

“While customers are able to choose between a multitude of different providers, Eircom is responsible for the maintenance of the network.

Deputy Murphy O’Mahony was commenting after receiving a number of complaints from residents in the Ballinhassig area of Cork who have been without landline phone service for over five weeks.

“These customers are very annoyed that neighbours of theirs who use Eircom for landline services have already been reconnected.

“If this is what has happened, it would represent an unacceptable abuse of their position by Eircom.

“Five weeks is an incredibly long time to be without a landline service. Some of the people who have been in touch with me do not have a mobile phone so the landline is their only method of communicating with emergency services, families and friends.

“Every Vodafone customer, and indeed customers of all non-Eircom providers, pays Eircom to maintain and support the landline phone network.

“I have written to Eircom and indeed to the regulator ComReg to inform them of the claims that have been made and seeking an explanation,” concluded Murphy O’Mahony.

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