Fianna Fáil TD for Cavan-Monaghan Niamh Smyth has slammed some mobile operators for hiking up monthly plans for customers. She’s accused these companies of attempting to gouge customers and rob them of savings which would come about as a result of the scrapping of roaming charges.
Deputy Smyth explained, “I have been contacted by a number of people who have been notified by their provider that their monthly bills will increase by €5 on the exact date that EU roaming charges are being abolished. This is nothing more than a blatant attempt by these companies to claw back money from their customers. This is completely disingenuous and shows the complete lack of respect that these providers have for their loyal customer base.
“Irish mobile phone customers are already paying some of the most expensive tariffs in Europe, and now telecoms companies are trying to rip off consumers by imposing a new charge when they are due to see a reduction in roaming fees.
“These companies should immediately desist from hiking up the cost of their contracts, and play fair with their customers.
“There are no logical grounds for this price hike. The vast majority of phone operators across the Europe are taking the change to roaming rules on the chin, and are not seeking to penalise their customers.
“Irish phone operators need to stop heaping charges on their customers and row back from this flawed move”.