Fianna Fáil TD for Galway East Michael P. Kitt has expressed concern after it emerged that a telecoms company has been offering customers deals enticing them to switch provider but has been failing to issue written contracts informing customers of the full terms and conditions. Some customers have since been contacted by debt collection companies after they ran up bills for services which they thought were contained in their package.
Deputy Kitt commented, “I have been contacted by a number of people who have received letters from debt collection agencies after being issued with extortionate bills. One man has been asked to pay €400 in charges for services which he claims he never signed up for. This is an extremely serious situation and I have written to the Communications Minister to outline my concerns.
“Companies should be required to supply the full terms and conditions of the service package they are offering before they enter into a formal contract with a customer. They should also be obligated to get written confirmation from the customer that they agree to those terms and conditions. This does not appear to have happened in these instances and now customers are being charged huge sums of money for services which they believed were already included in their basic packages.
“I am calling on the communications regulator, Comreg, to investigate these cases. A publicity campaign outlining common traps that people fall into when switching providers should also be considered. I will be pressing Minister Alex White on these issues in a bid to find a solution to what is no doubt a common problem”.