Fianna Fáil Spokesperson on Transport, Tourism and Sport Robert Troy TD has encouraged Dublin Bus to re-examine its decision to scrap refunds for customers who have overpaid for cash fares.
Dublin Bus has announced that customers will no longer be able to claim refunds from its Head Office from September 9th.
Deputy Troy said, “Currently passengers who overpay for a cash fare on Dublin Bus are issued with a receipt which they can claim a refund on. This is set to come to an end from September 9th and customers who overpay for a cash fare will be left with no avenue to claim a refund on their fare.
“Everyone is in agreement that Dublin Bus should move to a cashless service as soon as possible. However, I believe customers should continue to have the option to claim a refund until a cashless service is actually introduced.
“The National Transport Authority has stated that cashless services will be introduced as part of the BusConnects programme. It will be at least another 18 months before this becomes a reality. Accordingly Dublin Bus should defer its decision to end cash refunds until the full introduction of cashless services
“€1.54m has been reclaimed from cash receipts since 2012 so there is still considerable demand for this service,” concluded Deputy Troy.